Despite the fact that Google calls Google Play the safest source of applications for Android, in fact, even there from time to time malware comes across. These can be adware viruses, also known as adware, spyware, or ransomware that subscribes users to paid services. But if the first two categories, although annoying, in fact do not deprive you of anything material. But the involuntary registration of a subscription – deprives, and how. Here's how to get money back for a written-off subscription.
It is not so difficult to cancel a subscription and get a refund for it.
Let's start with the fact that Google, unlike Apple, is more loyal to returns, treating digital goods as ordinary and giving consumers the opportunity to check them back. Therefore, by purchasing the application, you can return the money for it if it does not suit you in some way. You can apply for a refund within 2 weeks from the date of purchase and the amount spent will be returned to you in full. But if everything is clear with applications in general, then here's what to do with subscriptions, especially if the payment for them has been debited for a long time – not very much.
How to cancel your subscription and get your money back
First you need to cancel your current subscription. This is the easiest to do.
- Follow this link in the 'My subscriptions' menu;
- Find the subscription you want to cancel in the list;
On this page you can request a refund
- Click on the 'Cancel' button next to the selected subscription;
- After that, follow this link in the menu with completed operations;
- Open the 'Order History' tab and find a subscription that was paid without your knowledge;
- Opposite the subscription, click on the 'More' icon (four vertical dots);
I don't have any subscriptions right now, but you must have a complete list here.
- Click on 'Request a refund' or 'Report a problem';
- Describe the problem if you are refunding an old subscription and send a message.
Typically, refunds will occur within 15 minutes, but sometimes Google may take up to two business days to verify all data. This is required in situations where you are applying for a refund for a subscription that has already expired or was paid for sometime in the past. In this case, Google will have to check if you really subscribed or it was done by a malicious script. If the information about the unauthorized subscription is confirmed, you will be refunded.
How to dispute a payment at the bank
It is important to understand that if your subscription has already expired, and you subscribed to it by accident, even if you don't remember it, Google has the right to refuse you a refund. In this case, you can try to appeal to a higher authority to contest the payment. In our case, this instance, which will be responsible for the return, is the bank whose payment card you paid for the subscription.
- Find the subscription payment in the application of your bank;
- Open it and click 'Challenge the operation' (if there is no button, immediately write to the chat);
Applying for a chargeback at many banks is highly complicated
- Tell the operator in the chat why you want to dispute the payment, and be sure to indicate that you were cheated;
- Provide additional information if requested and wait for a response.
Of course, you only need to indicate that you were deceived if you did not subscribe to this subscription. After all, if the opposite turns out, your payment will not be returned. An operation to dispute a payment is called a chargeback and is very serious in terms of the effort that goes into organizing it. When you apply for a chargeback, your bank involves the MasterCard or Visa payment system in the proceedings, depending on the one under the auspices of which your card was issued. The whole process can take up to one and a half months. Based on the results of the investigation, you will be sent a report, and the seller, if he is really guilty, will be fined.