Google's own Messages app, which comes pre-installed on most smartphones Android by default, has been plagued by several serious bugs at once, preventing comfortable use. According to users who encountered crashes, they noticed that their messages disappear from the application on their own, and the sender of even one incoming message can change to another in an arbitrary order, misleading the recipient. We tried to figure out what is happening and whether it is possible to somehow deal with it.
An annoying crash has occurred in the Messages app. But it is even more annoying that it happened a year ago and has not yet been corrected.
As the analysis of the situation has shown, the problem with the disappearance of individual messages in the Messages application has been going on since January 2019. That is, more than a year has passed, and Google has not bothered to fix anything. At the same time, apparently, the problem is quite widespread, affecting users of a wide variety of smartphones. However, most of the list is Google Pixel, Huawei, Motorola and HTC. Their owners complain about the problem most often. But the reason for this selectivity may be that they are the ones that come with the preinstalled Messages application, while other vendors prefer to use their own developments.
On Android messages themselves are deleted
Deleting messages is not the main problem with apps. Worst of all, 'Messages' themselves replace senders.
The users themselves, faced with the problem, note that messages are deleted selectively and without regard to any reason. For example, an entire dialog or its individual fragments can disappear from the application. Because of this, many lose access to recovery passwords or other data, usually sent via SMS. True, even the approximate time interval from the moment the message was received to its deletion was not calculated, since everyone notices the loss of messages at different times, and does not follow it tirelessly.
Another problem is the spontaneous substitution of senders in already received messages. The application simply changes the name of the caller who actually sent the message to the name of a random contact from the user's address book. At the same time, fortunately, the names change only after the fact. That is, at the moment of receiving the message, it has the correct details, therefore, declarations of love from the second half will not come from Google, VKontakte and other services or subscribers.
How to reset app cache to Android
Despite the fact that Google itself has regularly ignored the problem for a whole year, local experts from time to time share tips on how to fix it. Of the most popular and, apparently, effective, we note the removal of the application with a second reinstallation from Google Play (download), or the removal of caches, which can sometimes really interfere with the operation of the software and interfere with its functioning.
- To delete the cache, go to 'Settings' – 'Applications';
- Find the 'Messages' application in the list of installed ones;
- Open the 'Messages' application page and go to the 'Memory' section;
- Here find the 'Clear cache' button and delete all accumulated data (the application itself and the messages stored in it will remain in place).
Personally, I have not come across any one or the other problem, and therefore I cannot vouch for the effectiveness of eliminating them by deleting the cache. Nevertheless, as practice shows, this really helps some users Android. However, in my opinion, in terms of its usefulness in solving problems, deleting the cache is pretty close to rebooting the smartphone. After all, in fact, the cache is just data files received by the application during operation, and their removal can hardly lead to the restoration of damaged functions. Therefore, I would advise you to just make a backup in order to be able to return deleted messages.