If you decide to buy a smartphone Huawei, you will not be disappointed. Attractive design, long-lasting battery and a good camera, which, by the way, is one of the best on the market (for flagships), make phones of this brand very desirable to buy. But at times, users run into problems.
We'll go over a list of the most common problems owners face Huawei and suggest solutions.
Fingerprint scanner not working
Smartphone owners often complain about the fingerprint scanner. For those who unlock the smartphone “the old fashioned way” (using the power key and the code), this problem is not so important, they may not even notice that their scanner has stopped working. Others have repeatedly noticed that their scanner often overheats, which makes the fingerprint scanner settings unavailable.
Solution:
- Go to Settings> Security & Privacy> Manage Fingerprints. Then enter the PIN and add a new fingerprint.
- If you cannot enter this menu, try resetting to factory settings. Before resetting the settings, make a data backup, as after it all data will be deleted. After the backup, go to “Settings”> “System”> “Restore and reset”> “Restore factory settings”> “Restart phone”.
- If resetting all settings did not help, then the problem is most likely in the operating system or installed system software. All you have to do is return the phone to a specialized service for repair or replacement under warranty.
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Push notifications not coming
Some users have faced the problem of displaying notifications. When the screen is off, the smartphone may not display received notifications, but when you unlock it, you will receive a whole bunch of notifications. There is even a separate thread on this issue on the w3bsit3-dns.com forum. The problem is solved by setting up notifications in the corresponding menu.
Solution:
- Go to “Settings”> “Battery”. Then click on the gear-shaped button in the upper right corner of the screen and make sure that Wi-Fi is on. in Sleep Mode ”is set to“ Always ”. Also check that the “Mob. transmission incl. in sleep mode ”was in the On position.
- Go to “Settings”> “Apps & notifications”> “Apps”> “Settings”> “Extras. Settings ”>“ Ignore Limitations ”, and select the apps that don't receive notifications.
- Go to Settings> Battery> Application Management and switch any application you're having trouble with to Manual Management.
- Go to “Settings”> “Wireless & networks”> “Mobile. data transfer ”and make sure“ Data saving ”is disabled.
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Random reboots
On various forums dedicated to Android – smartphones, you can find messages about spontaneous phone reboots. The phone may start to reboot for completely incomprehensible reasons. This problem concerns not only this smartphone, but others as well.
Solution:
- The first step is to clear your cache. Turn off your smartphone by holding down the power button and pressing “Power off”. After turning off the device, hold down the power button and the upper volume rocker at the same time until the logo Huawei appears. After that, you can release the power button, but keep holding your finger on the upper volume swing until you see EMUI on the screen. To switch between the engineering menu settings, use the volume keys. Select “Wipe cache partition” and press the power button to select. When deleting the cache is complete, select “Reboot system” and press the power button to start rebooting.
- If clearing the cache didn't solve the problem, then the problem is probably in some application or setting. The easiest way to check this is to reset all settings to factory defaults. First, back up your data. Then go to “Settings”> “System”> “Backup & Reset”> “Restore Factory Settings”> “Restart Phone”. The next step is to set up your phone. In this case, we do not recommend recovering deleted data, as the problem may return. If you decide to restore data from a backup, we advise you to reinstall each application separately in order to understand which of them causes the device to restart spontaneously.
- If none of the two methods helped you, take your smartphone for repair.
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Discharges quickly
Users appreciated the good autonomy of the flagships Huawei (for example, P20 Pro), which is provided by a large battery up to 4.000mAh. The smartphone can easily withstand a day of active use, and with moderate use it can be enough for two days without recharging.
On the forums, you can find complaints about the very sad performance of the battery. The batteries Huawei should be more than enough for active use during the day, but periodically there is a problem with the rapid discharge of the battery. And here are life hacks on how you can improve your battery life:
- You can always activate the power saving mode. Go to Settings> Battery and turn on Low Power Mode. But remember that by activating this mode, the performance of the smartphone will noticeably decrease, and some background services will be disabled.
- You can also conserve battery life by going to Settings> Security & Privacy> Screen Lock & Passwords and slide the Show Details slider to Off.
- Go to “Settings”> “Battery” and activate “Darker interface colors” by switching the corresponding slider to On.
- Go to “Settings”> “Battery”> “Manage applications” and activate the “Close power-hungry applications” function.
- Go to Settings> Display and lower the screen resolution from FHD + to HD + or turn on Smart Resolution.
- Set the optimal time for you to go into sleep mode in the device screen settings.
Solution:
Back up your smartphone data before taking any action. Then, go to “Settings”> “System”> “Backup & reset”> “Restore factory settings”> “Restart phone”. If you restore all the data from the backup, and the problem with battery drain reappears, reset all settings again, but after that do not restore your data from the backup. It is possible that some setting or application is causing this problem.
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Slow screen response to taps
Some users complain about poor touchscreen performance.
Decision:
- To solve this problem, do the following path: “Settings”> “Control”> “Gesture control” and disable the “Smart screenshot” option. Perhaps this option causes a slow response of the screen on pressing. Make sure glove mode is also turned off.
- Some users report that after the next software update, the problem was solved by itself. Check your device for updates. Go to “Settings”> “System”> “System updates”> “Check for updates”, and install any available updates, if any.
Possible workarounds:
- Go to Settings> Display and lower your screen resolution from FHD + to HD +.
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Slow charging
The proprietary charging system Huawei can charge the battery from 0 to 100% in 90 minutes, but some people face the problem of slow charging the device.
Solution:
- Use the factory cable and charger that came with your phone. Also, do not forget to check that the socket is in working order.
- If your Huawei gets wet, the system may limit the charging speed as a precaution. Let your smartphone dry or place it in a bowl of uncooked rice for a while so that the rice absorbs all the moisture.
- If the problem is still not resolved, please contact the place of purchase of the phone.
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Microphone stopped working
Some users are experiencing the issue of the microphone not working, due to which the person you are talking to cannot hear you. Also, when recording audio or video, the sound may be skipped.
Possible workarounds:
- Restart your smartphone by holding down the power button and clicking “Restart”. This is usually enough, at least for a while. The problem can be caused by using the Private Space feature, the 3.5mm headphone jack adapter, or using Bluetooth a headset, so it is advisable to reboot each time you use any of the above.
- If you have installed an application that uses a microphone for its work, try limiting the access of these applications to the microphone or simply delete them. This might help fix the problem. You can do this by going to “Settings”> “Apps & notifications”> “Application rights”.
Solution:
- Perhaps the error lies in the device software itself and it will be fixed in a future update. Check your phone for updates by going to Settings> System> System Updates> Check for Updates. You can also update all available applications through the Play Store by clicking on the icon with three horizontal lines at the top left of the screen. Then click “My Apps & Games”> “Update All”.
Let's summarize. We've covered the most common problems for Huawei smartphones. The solutions listed above may also help in the case of your phone of another brand (the path to the settings may differ).